FAQ

What is your return policy?

We have a 30 day return policy from the date your order is placed. If you are not happy with your order, please reach out to ashleyjade@danceaesthetic.com. If your reason for return is due to defective/misprinted product or damaged in the mail, please be prepared to provide photos of your item(s) on a well-lit, clean surface. After 30 days, we will not accept refunds under any circumstances.

How can I cancel my order?

Reach out to ashleyjade@danceaesthetic.com to discuss cancelling your order. Be advised, once your item(s) reach fulfillment, it may not be possible to cancel your order. Due to the nature of on demand printing, items can reach fulfillment as soon as 12 hours after your order is placed.

How long will it take to receive my order?

Domestic orders are typically received within 9-12 business days.

What are the care instructions for my item(s)?

Totes bags can be machine-washed without bleach on a cold cycle. They can't be tumble-dried or dry-cleaned. You can iron these bags with a low heat setting.

Embroidered hoodie can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. You can use a small amount of chlorine bleach, but non-chlorine is the safer option. After washing, don't leave the clothing to soak or lie in a pile while wet. Don't wring out the embroidered items, but if you want to tumble-dry them, use a cool air or low setting. If the garment needs ironing, do it inside-out, preferably between two pieces of cloth. You shouldn't wet embroidery before ironing or use a steam iron.

Printed apparel can be machine-washed cold, inside-out on a gentle cycle with a mild detergent and like colors. Use non-chlorine bleach only when necessary. You shouldn't use any fabric softeners or dry-clean the items. Can be tumble-dried on a low cycle, but hang-dry works best. When it comes to ironing, use cool iron inside-out. Don't iron the print.